At Magnolia Dental, we strive to provide excellent dental care to you and the rest of our patients in a timely manner. We have implemented an Appointment Cancellation Policy that allows us to better schedule appointments for all of our patients. When an appointment is scheduled, that time has been reserved for you. We do not over book and the scheduling time lost because of last minute cancelations has become costly.
Our policy is as follows:
We require that you give our office 48 hours notice if you need to reschedule or cancel your appointment. Appointments are in high demand, and your early cancelation will give another patient the chance to have access to their needed dental care. If you miss an appointment without notifying our office within the required time, this is considered a missed appointment.
A fee of $50.00 per scheduled hour will be charged to you. You are solely responsible for this fee; it cannot be charged to your insurance company. Any charges must be paid prior to scheduling any future appointments.
If you have a dental appointment scheduled with our office on a Monday or a Tuesday, be aware that you will need to make any changes before 3 PM on the Thursday prior to the scheduled appointment time and date. Voicemails and text messages received after the requested time will not be considered adequate notice and the fee will apply.
If you are more than 10 minutes late for a scheduled appointment, then we will have to reschedule the appointment. This will be considered a missed appointment and a cancellation fee will be charged.
In the event of a true emergency and prior notice could not be given, consideration will be given, and a one-time exception may be granted. If you have any questions regarding this policy, please let our staff know. We will be glad to answer any questions you may have. We thank you for your understanding and support as we strive to provide excellent care to you, our patient, and the community.